Exchange and Return Policy

At Pinklay, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free exchange and return process within a specified period.

Returns

You may return most items within 7 days of delivery for a refund or exchange, provided they are unused, in their original condition, and with all tags attached. Some products, such as [list non-returnable items, if any], may not be eligible for return due to hygiene or safety reasons.

To initiate a return, please visit our Returns Center at [pinklayshop.com] and follow the instructions. Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method.

Exchanges

If you wish to exchange an item for a different size, color, or style, you may do so within 7 days of delivery, subject to availability. To request an exchange, visit [pinklayshop.com] and follow the prompts.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. For exchanges, we may cover the cost of reshipping the new item, depending on the circumstances.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [support link]. We will arrange for a replacement or refund at no additional cost to you.

Processing Time

Refunds and exchanges may take 14 business days to process after we receive your returned item. You will receive a confirmation email once your request has been completed.

For more details, please visit our full policy at pinklayshop.com.